The Scene Projects
The Scene Projects are a collection of independent podcasters. Our content ranges from music interviews with shows like The Scene Project to self help in our Get Better Together Project.
Jeffrey Umberger on Leadership, Community, and Excellence in the Wedding Industry
Bubba Startz introduces Jeffrey Umberger, diving into his career beginnings and experiences with the Complete franchise. They discuss the challenges faced in the wedding industry and Jeffrey's customer service philosophy, which emphasizes building trust and strong community relationships. The conversation highlights the importance of enhancing training and maintaining service consistency at Complete, showcasing Jeffrey's commitment to fostering reliable customer interactions. The episode underscores the significance of cultivating community ties and customer trust within the wedding service sector.
Key Points
- Jeffrey Umberger emphasizes the importance of customer service and personalized experiences in the wedding industry.
- Complete Wedding and Events is implementing consistent training protocols to ensure high-quality service across all DJs and staff.
- Networking and community engagement are key strategies for improving the public perception and reputation of Complete Wedding and Events.
Chapters
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| 0:21 | |
| 3:24 | |
| 7:25 | |
| 10:40 |
Transcript
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